Why should I use a VoIP Phone System?
With VoIP you can:
- Avoid buying an expensive phone system
- Have phone extensions in multiple locations
- Call between remote offices without cost
- Have inbound numbers in different area codes - be local in to your customers from a single office
- Have a flexible voicemail system
- Have unlimited capacity for calls
- Ring different phones in your office at different times of day
Do I need to have broadband to use VoIP?
Yes - On a broadband connection with 256k upstream, you can get 3 to 4 concurrent calls. When using our service in a busy office of up to 10 people, customers typically dedicate one broadband service to their phone provision.
Can I use my existing numbers?
Yes - Please contact us with the number and we will be happy to advise you. If your number is not in the list, we can provide you with a new number in your area to which you could redirect your existing number. You can use your existing number as your caller ID to be displayed when making outgoing calls.
If I move location, can I keep the same number?
Yes - Once the number is ported to a voip operator like us, it can be used anywhere there is an internet connection.
Are the call charges from customers landline/mobile to VOIP noticeably different?
No - We provide a regular UK land line phone number, or you use your ported number, so people pay the same to call you.
Using an adaptor like the Linksys, does that mean my laptop doesn't have to stay switched on, if I am using a broadband router?
Yes, that's right.
What about my fax machine?
We do not recommend putting fax machines on VoIP lines and would suggest putting it on the PSTN line which hosts your ADSL and/or use our Fax2Email and Email2Fax services.
Will my VoIP phone work if the power fails?
No - Your ordinary phone doesn't need a separate power connection, but as VoIP relies on your internet connection, if your broadband router has no power, your phone won't work either.
Are there any telephone numbers that VoIP phones can't call?
You can call most telephone numbers, apart from premium numbers. The big exception is the emergency services. You can't call 999 on a VoIP phone at present, so in an emergency you would need to also have a mobile or landline.
How many telephone numbers do I need?
It depends on how many calls you expect to have at anyone time and whether you want DDI in which case it's one per person. A single number gives you one inbound and one outbound call. More lines can be provided.
Can I redirect to another telephone number or Voicemail?
Yes. You just pay the cost of diverting (which is a standard outgoing call).
Call Lansafe direct on 08444 123 600 or email sales@lansafecommunications.com to arrange a free no obligation consultation.
